Frequently Asked Questions (FAQ)

Last updated: Today

How Long Does Shipping Take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods or due to carrier delays, public holidays or other circumstances outside our control.

Where Do You Ship From?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do You Offer Free Shipping?

Yes, Melbourne Belle Boutique offers free shipping across Australia.

Do You Offer Returns?

Yes, Melbourne Belle Boutique offers a 30-day money-back guarantee, subject to our Returns and Refund Policy and applicable consumer laws.

Please contact us within 30 days of receiving your order at:

info@MelbourneBelleBoutique

How Do I Start a Return?

Email us at:

info@MelbourneBelleBoutique

Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

Our team will review your request and provide the next steps. Please wait for return approval and instructions before sending any item back.

Who Pays for Return Shipping?

For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs, where permitted by law.

If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address, where permitted by law.

This does not limit your rights under the Australian Consumer Law, including your rights regarding faulty or incorrectly described products.

When Will I Receive My Refund?

Once your return has been received and reviewed, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method, subject to applicable law.

Your bank or payment provider may need additional time to complete the refund.

What If My Item Is Faulty or Incorrect?

Please contact us as soon as possible at:

info@MelbourneBelleBoutique

Include your order number, a description of the issue and clear photos of the item and packaging, if possible.

We will review the issue and help you with the next steps in accordance with our Returns and Refund Policy and your rights under the Australian Consumer Law.